Case Study

$438K Revenue 92% New-to-Brand

How a Sports & Outdoors DTC brand expanded to Amazon and generated $438K in revenue with 92% New-to-Brand customers and 5.98x ROAS.

$438K
Total Revenue
8,939
New-to-Brand Customers
92%
NTB Sales
5.98x
ROAS

Client Background

This Sports & Outdoors brand was a well-established DTC business generating over $1M annually through its own website. Despite strong product demand and a loyal customer base, Amazon remained an untapped opportunity due to concerns about preserving brand control and profitability.

The Challenge

The brand had no existing presence on Amazon but saw it as a critical next step to increase brand reach, customer acquisition, and revenue growth.

Concerns about brand positioning and pricing control on Amazon
Risk of unauthorized sellers undercutting pricing and damaging margins
Uncertain PPC performance with no historical Amazon data
Need to maintain consistent brand voice and visual identity

The Strategy

We launched the brand on Amazon the right way, focused on control, visibility, and long-term growth rather than short-term ad spikes.

1. Brand Protection from Day One

  • Enrolled in Amazon Brand Registry for trademark-backed listing control
  • Implemented seller restrictions and brand safeguards early
  • Reduced risk of unauthorized sellers entering the catalog
  • Protected Buy Box position and pricing integrity

2. Structured PPC Aligned with DTC Economics

  • Campaigns structured by funnel intent: discovery, consideration, conversion
  • Prioritized New-to-Brand-focused campaigns for incremental acquisition
  • Evaluated performance using contribution margin and customer acquisition cost
  • Maintained efficient scaling without sacrificing profitability

3. Catalog Designed for Amazon Shopper Behavior

  • Launched with mix of single SKUs, bundles, and multipacks
  • Bundles expanded keyword coverage without discounting core products
  • Multipacks supported higher average order value
  • Captured more value per customer while maintaining pricing discipline

4. Ongoing Brand Protection and Seller Control

  • Monitored unauthorized seller activity and listing misuse
  • Used Brand Registry enforcement tools and structured reporting
  • Enrolled key SKUs in Amazon Transparency for authentication
  • Prevented Buy Box hijacking and pricing erosion

5. Consistent Brand Voice and Visual Identity

  • Aligned Amazon content with existing DTC brand identity
  • Used brand's established voice rather than generic keyword-stuffed copy
  • Maintained consistent messaging across listings and A+ Content
  • Reinforced credibility and premium positioning through imagery

The Results

Over a 12-month period, the Amazon channel generated consistent revenue with growth driven primarily by new customer acquisition.

$438,474
Total revenue from 10,395 orders
$404,393
NTB sales from 8,939 new customers

Revenue Growth Trajectory

$9.2K
Starting Monthly Revenue
$40K–$56K
Peak Monthly Revenue
1,100+
Monthly Customers
1,274
Peak Monthly Orders
680
Customers returned for repeat purchases
6.82%
Repeat purchase rate

Amazon Advertising Performance

$307K
Ad-Attributed Sales
$51.3K
Ad Spend
5.98x
ROAS
16.71%
ACOS
83,642 Total Clicks
$0.61 Average CPC
88.05% NTB Orders

Conclusion

This case study demonstrates how Amazon was scaled into a $438K revenue channel as a controlled extension of a DTC brand, without sacrificing pricing control, margins, or customer quality.

By maintaining brand ownership of listings, enforcing consistent pricing, and leveraging Amazon Brand Registry, the brand preserved its identity and margin integrity while scaling revenue. Most importantly, 92% of Amazon revenue came from new customers, confirming Amazon served as an incremental acquisition channel rather than cannibalizing DTC demand.

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