Terms of Service

Welcome to Xclaim Solutions. By accessing or using our website and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

1. Acceptance of Terms

By using our website, you agree to comply with and be bound by these Terms of Service. These terms apply to all visitors, users, and others who access or use our services. We reserve the right to update or modify these terms at any time without prior notice.

2. Services Provided

Xclaim Solutions provides Amazon marketing and account management services, including but not limited to:

• Amazon Seller Account Management
• Amazon PPC Management
• Amazon SEO Services
• Amazon Creative & Design Services
• Amazon Product Launch Services
• Amazon Catalog Management
• Walmart and TikTok Shop Management

3. User Responsibilities

When using our services, you agree to:

• Provide accurate and complete information
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account
• Use our services in compliance with all applicable laws and regulations
• Not use our services for any unlawful or prohibited purpose

4. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Xclaim Solutions or its content suppliers and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without our express written permission.

5. Client Data and Confidentiality

We treat all client information as confidential. We will not share, sell, or rent your business data to third parties except as necessary to provide our services. You retain all rights to your data, and we will return or delete it upon request, subject to any legal retention requirements.

6. Payment Terms

• Service fees are as quoted in our proposals or on our website
• Invoices are due upon receipt unless otherwise agreed in writing
• We reserve the right to suspend services for non-payment

7. Refund Policy

We are committed to your satisfaction with our services. However, due to the nature of our services:

• Refunds are provided on a case-by-case basis
• We will work with you to resolve any issues with our services
• No refunds are provided for services already rendered
• Monthly recurring services can be canceled with 30 days' written notice

8. Limitation of Liability

To the maximum extent permitted by law, Xclaim Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your use or inability to use our services
• Any unauthorized access to or use of our servers and/or any personal information stored therein
• Any bugs, viruses, or other harmful code that may be transmitted to or through our services
• Any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through our services

9. Disclaimer of Warranties

Our services are provided on an "as is" and "as available" basis. We do not warrant that:

• Our services will meet your specific requirements
• Our services will be uninterrupted, timely, secure, or error-free
• The results obtained from using our services will be accurate or reliable
• Any errors in our services will be corrected

10. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that we are not responsible or liable for any damage or loss caused by or in connection with the use of any such content, goods, or services available on or through any such websites or services.

11. Changes to Terms

We reserve the right to update or change these Terms of Service at any time. We will notify you of any changes by posting the new terms on this page and updating the "Last updated" date. You are advised to review these terms periodically for any changes. Your continued use of our services after any changes constitutes your acceptance of the new terms.

12. Contact Us

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us:

• Email: info@xclaimsolutions.com
• Phone: +44 7853 747387
• Address: 483 Green Lanes, London, United Kingdom, N13 4BS