Case Study

7,157 New-to-Brand Customers 12x ROAS

How a sports nutrition brand launched on Amazon and acquired 7,157 New-to-Brand customers with 12x ROAS and 404 Subscribe & Save repeat orders.

7,157
New-to-Brand Customers
$324K+
NTB Sales
12.29x
ROAS
404
Subscribe & Save Orders

Client Background

This sports nutrition brand was already selling in retail stores but had no Amazon presence, no search visibility, no reviews flywheel, and no reliable way to capture shoppers searching for energy gels, electrolyte drink mix, and endurance fuel on Amazon.

The Challenge

Despite strong retail and Direct-to-Consumer sales, the brand struggled on Amazon because it had no system to protect or scale visibility in Sports Nutrition searches.

Competitors bidding on brand name, increasing acquisition costs
No clear way to track which search phrases drove real sales
Lost high-intent customers with no retargeting strategy
Low Subscribe & Save adoption limiting repeat order signals
Product catalog lacked grouped variations, splitting reviews
Internal team stuck doing daily maintenance instead of growing

The Strategy

Our strategy wasn't to push products in front of more shoppers. It was to build a structured Amazon advertising strategy aligned with how Amazon interprets customer behavior.

1. Listing Optimization Around Search Intent

  • Restructured catalog for accurate indexing and ranking
  • Optimized listings for high-intent keywords like "energy gels" and "electrolyte drink mix"
  • Strengthened keyword relevance for sports nutrition subcategories
  • Made listings easier for Amazon to understand and buyers to discover

2. Strategic Amazon PPC Launch

  • Used PPC to quickly increase visibility and generate ranking data
  • Structured Sponsored Products and Sponsored Brands campaigns
  • Prioritized visibility where purchase intent was high but brand presence was low
  • Adjusted bids strategically to ensure presence when buyers were ready to purchase

3. Subscribe & Save as Growth Engine

  • Designed Subscribe & Save as a core growth lever, not just a discount
  • Increased discounts up to 30% during Prime Day and holiday periods
  • Converted initial purchases into recurring monthly orders
  • Strengthened repeat-purchase signals across the catalog

4. AMC Audience Re-engagement

  • Identified high-intent shoppers who showed interest but didn't purchase
  • Re-engaged product page viewers, cart abandoners, and wishlist savers
  • Segmented audiences into under-served and over-saturated groups
  • Focused PPC investment on incremental New-to-Brand customers

The Results

In less than one year, the brand moved from zero Amazon presence to a channel that consistently delivers new customers, repeat orders, and stable revenue.

7,157
New-to-Brand customers acquired in 10 months
$324,544
New-to-Brand sales from first-time buyers

Amazon Advertising Performance

$48,909
Ad-Attributed Sales
$3,978
Ad Spend
12.29x
ROAS
8.13%
ACOS
107
Active Subscribe & Save subscribers in 7 months
404
Repeat orders from Subscribe & Save

Subscribe & Save Results

$41,029
Recurring Revenue
107
Active Subscribers
11.7%
Repeat Purchase Rate
6.2 Weeks
Average Reorder Time

Conclusion

This case study shows what happens when Amazon PPC management, listing optimization, and customer lifecycle strategy are executed as one system, not as disconnected tasks.

Instead of relying on short-term ad spikes or organic volatility, the brand rebuilt its Amazon presence around how customers actually search, buy, and reorder sports nutrition products.

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